Terms and conditions
The below terms set out the basis upon which Your Favourite skin clinic LTD. provides services to its customers. Please ensure that you have read and fully understood them prior to booking any treatment.
CONSULTATIONS
During your consultation we inform you of the treatments we offer, their effects, side-effects, benefits, risks, limitations and any costs which may be involved. We require that you declare any medical conditions, medications of any description, skin preparations, sun exposure or changes of any nature to your therapist prior to each treatment. We will always advise you on the treatment we consider best suits your needs. We reserve the right to refuse treatment in accordance with our final decision.
APPOINTMENTS
1. Appointment can be booked by calling or texting the clinic, by email, online using Fresha, through our website which will redirect you to Fresha booking system, contacting us through our contact details.
2. We require that you arrive on time for your appointment or no more than five minutes prior to your appointment time.
3. Arriving late may mean that your appointment time will be shortened. We will not run over on to another client’s appointment time to accommodate late arrivals.
4. We will always try to accommodate you however in some instances you may need to be re-appointed.
5. The minimum age for most treatments is 18 years and above.
For individuals aged 16 and 17, we are only able to offer selected treatments, as HydraFacial, PDT (Photodynamic Therapy), Active Acne treatments with full parental or legal guardian consent. Additionally, the parent or guardian must be physically present during the treatment.
BOOKING FEES and CANCELLATION POLICY
- All appointments require a percentage fee of your chosen procedure. A non-refundable booking fee is required to secure all appointments and will be deducted from the total cost of your chosen treatment(s). As this fee covers clinic expenses, staff time, and cosmetologist wages, it cannot be transferred or negotiated. We kindly ask clients to book only if they can attend.
- No-shows will be charged the remaining appointment balance.
- For cancellations - minimum of 48 hours' notice is required; however, booking fees remain non-refundable.
- Valid photo ID must be presented to confirm you are 18 years or older. Refunds will not be issued for underage bookings.
- There may be times when we have to cancel or rearrange your appointment at short notice. We will always endeavor to contact you as soon as we are aware of problems that may result in cancellation of clinics.
COURSE OF TREATMENTS
1. All treatments purchased as a course must be paid in full in advance of the first treatment.
2. All treatment courses must be performed within 12 months of the date of purchase; any treatments not performed within 12 months will be forfeited, with no refund available.
3. After the purchase, course of sessions is not refundable or transferable to any other client or treatment, once first session been completed.
4. Due to recently diagnosed medical condition (pregnancy, surgeries, medication courses and etc.) that is contraindicated to treatment, course will be put on hold until client is cleared and fit for the treatment.
GIFT CARDS
1. Gift cards are not redeemable for cash or credit, cannot be used to purchase other gift cards.
2. All Gift Cards hold an expiry date - 12 month from date of purchase. Please use the Fresha account to check the online balance and expiry date, or call the clinic number - 07437699433.
3.No physical Gift cards are offered, you will receive the Gift card by email, either it is purchased for yourself or someone else. Physical Gift cards might be available only for seasonal offers/festive seasons like Christmas, Valentines day or Mothers day, but subject to the availability and not guaranteed.
YOUR RIGHT TO COMPLAIN
1. At Your Favourite skin clinic we strive to provide our clients with the best service possible, and your feedback allows us to address any concerns that you may have and improve our service. If you are unhappy with any part of our service, please let us know.
2. You can make a complain by sending an email to yfskinclinic@gmail.com. We will investigate your complaint and will aim to reply to you within 20 working days. We may contact you for more information or to discuss your complaint during this time. In some cases, we may need more time to investigate your complaint and reply to you. If that is the case, we will let you know and provide a timeframe within which you can expect to receive a response from us.
3. This is a summary of the complaints procedure.
We may alter this Policy at any time. You are therefore advised to check this page from time to time.
